Our Commitment to Your Privacy
At Cerevia.io ("Cerevia", "we", "our", "us"), we are committed to protecting your privacy and ensuring your personal and business data is handled responsibly. This Privacy Policy explains how we collect, use, and protect information when you use our services.
Cerevial Ltd is registered in England & Wales (Company No. 16663727) and with the Information Commissioner's Office (ICO) under reference number ZB965546.
Questions? Reach us at support@cerevia.io
Information We Collect
We collect information necessary to provide our services effectively and securely:
Account Information
Name, email address, company name, login credentials (via Google sign-in or manual registration)
Payment Information
Processed securely by Stripe; we do not store card details
Usage Data
Log data, browser type, IP address, and activity on our platform
Business Data
Information you input into our localized chatbot or future AI products (kept private and not shared externally)
How We Use Information
Your information helps us deliver and improve our services:
Provide and maintain Cerevia services
Manage subscriptions and payments
Respond to support requests
Improve and develop new products
Comply with legal obligations, including GDPR and UK data protection law
Data Storage & Security
Industry-Standard Security
Your data is stored securely using industry-standard encryption and security practices
Local Processing
Chatbot interactions are processed locally where possible; sensitive business data is not transmitted externally
Data Protection
We take reasonable measures to prevent unauthorized access, loss, or misuse of data
User Rights (UK GDPR)
Under UK GDPR, you have comprehensive rights regarding your personal data:
Right to Access
Request access to your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion ("right to be forgotten")
Right to Restrict
Limit processing of your data
Right to Object
Object to certain processing activities
Right to Data Portability
Receive your data in a portable format
To exercise any of these rights, contact us at support@cerevia.io
Data Retention
Active Accounts
Account data is retained as long as your subscription is active
After Cancellation
We delete or anonymize your personal data within a reasonable period, unless required for legal or billing obligations
International Transfers
While Cerevia is based in the UK, some service providers (e.g., Stripe) may process data outside the UK/EEA. In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
ICO Registration
Information Commissioner's Office
Cerevial Ltd is registered with the UK Information Commissioner's Office (ICO)
This confirms our compliance with UK data protection obligations.
Changes to this Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page, and where appropriate, notified by email. We encourage you to review this page periodically for the latest information.
Contact Us
Questions about Privacy?
If you have questions about this Privacy Policy or how your data is handled, we're here to help:
9 St. Crispins Close
London, UK